Refund policy

We understand that sometimes things don't work out as expected. To protect the health and safety of all pets, and due to the risk of cross-infection, we are unable to accept returns.

All sales are final once an order has been delivered.

Manufacturer Defects

If you believe your item has a manufacturer defect, you may request a replacement under the following conditions:

• The issue must be reported within 15 days from the date of purchase
• The item must be unused and in its original condition
• Proof of purchase is required

Please contact us at contact@tinkopet.com with the following information:

• Your order number
• A brief description of the issue
• Clear photos or videos showing the defect

If your request is approved, we will provide instructions for the next steps.

Refused Shipments

Refused shipments are subjected to 15% restocking fee. Customer will be responsible for extra shipping fee if the order return to us and would request to ship out again.

If you have any questions, feel free to contact us at contact@tinkopet.com